Returns & order help
Get in touch if something is not right, or you want to discuss a return.
Contact us about a return
Email sales@sweetdreams.london with your order number and the item you would like to return. If you are cancelling an order, make that clear in your message.
Contact us for the return address and practical instructions. Keep a record of your cancellation message and any proof of posting.
Wrong or faulty item?
Tell us which item you received and what is wrong so we can help with your order. Your statutory rights apply to goods that are faulty or not as described.
Your consumer rights
For information about UK online cancellation and refund rights, see the government guidance on returns and refunds. Contacting us for help does not limit your statutory rights.